QGreenLink handles return, replacement, credit and refund requests through a professional B2B review process based on order details, product condition, shipment records and confirmed project requirements.
B2B return requests are reviewed case by case according to order confirmation, product type, quantity, usage condition and shipment status. A return request does not automatically mean approval. QGreenLink will review the issue and confirm the suitable next step in writing.
If products are damaged during transport or the shipment does not match the confirmed order, please contact us as soon as possible. Customers should provide clear evidence to help our team identify the issue quickly.
For suspected quality issues, QGreenLink may request product photos, videos, test results, installation environment details, batch information or return samples for inspection. Resolution depends on the confirmed cause and applicable product terms.
Replacement, credit note or refund will be considered only after the issue is reviewed and confirmed. The final solution may depend on product availability, order value, shipment route, supplier policy, inspection result and previous written agreement.
OEM, custom, private label, special packaging, molded cable, project-specific or made-to-order products are usually not returnable or refundable unless a verified quality issue or confirmed production error exists. Custom projects require careful approval before production.
Our support team helps business customers review issues, confirm documentation, coordinate replacement parts and communicate practical solutions. For urgent project needs, please contact us by WhatsApp and email with complete evidence.
Transport damage should be reported as quickly as possible after delivery. Please keep original packaging, shipping labels and damaged cartons until the issue is reviewed, because logistics claims may require complete shipment evidence.
For after-sales review, please send your order reference, product list, quantity, issue description, images and videos to our team.
Send your order number, photos, videos and a clear issue description. Our team will review the case and advise whether replacement, credit or refund support applies.